Privacy Policy

1. Introduction

Top Taxi Melbourne (ABN XX XXX XXX XXX) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Identity information: your name, email address, and phone number.
• Trip information: pickup location, drop-off location, date and time of travel, service type, and driver instructions.
• Payment information: credit/debit card details, EFTPOS, or corporate account references processed via secure third-party payment gateways.
• Technical information: IP address, browser type, and device information collected automatically when you visit our website.

3. How We Use Your Information

• Provide, manage, and improve our taxi booking services.
• Communicate booking confirmations, driver assignments, and service updates.
• Process payments securely.
• Respond to enquiries and provide customer support.
• Comply with legal obligations under Australian law, including tax and transport regulations.
• Analyse website usage to improve the user experience (using anonymised data).

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. We store data on secure servers and use encryption for sensitive information such as payment details. However, no method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Third-Party Disclosure

We may share your information with:

• Our contracted drivers, solely for the purpose of fulfilling your ride.
• Payment processors such as Stripe or Square for secure transaction processing.
• Law enforcement or government authorities if required by law.

We do not sell, rent, or trade your personal information to marketing or advertising companies.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the website.

7. Your Rights

Under Australian privacy law you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Lodge a complaint if you believe your privacy has been breached.

Contact us at info@toptaximelbourne.com.au to exercise any of these rights.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.