Collection Statement

1. What Personal Information We Collect

Top Taxi Melbourne collects personal information that is reasonably necessary to provide our taxi booking and transport services. This may include your full name, email address, mobile phone number, pickup and drop-off addresses, payment details, and any special instructions you provide when making a booking.

2. Purpose of Collection

We collect your personal information for the following purposes:

• To process and fulfil your taxi booking requests.
• To communicate with you regarding your bookings, including confirmations, driver details, and estimated arrival times.
• To process payments and issue receipts for completed trips.
• To improve our services, respond to feedback, and resolve any disputes or complaints.
• To comply with applicable Australian laws and regulations, including the Australian Privacy Principles (APPs).

3. How We Collect Information

We collect personal information directly from you when you make a booking via our website, over the phone, or through any other communication channel. In some cases, we may also collect information from third parties such as payment processors.

4. Disclosure of Information

Your personal information may be disclosed to our drivers for the purpose of completing your ride, to payment processors for transaction processing, and to government authorities if required by law. We do not sell or rent your personal information to third parties.

5. Access and Correction

You may request access to the personal information we hold about you or request corrections by contacting us at info@toptaximelbourne.com.au. We will respond to your request within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).

6. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).